Stockwell Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Stockwell Carpet Cleaners provides carpet, upholstery and related cleaning services to residential and commercial customers in its service area in the United Kingdom. By booking or receiving any service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business or organisation booking or receiving the services.
Company means Stockwell Carpet Cleaners, the provider of the services.
Services means carpet cleaning, rug cleaning, upholstery cleaning and any other related services supplied by the Company to the Customer, as agreed at the time of booking.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, subcontractor or representative of the Company who carries out the Services.
2. Scope of Services
The Company provides professional cleaning services for carpets, rugs, upholstery and related soft furnishings. The exact scope of work will be agreed at the time of booking and confirmed in the booking confirmation. The Company reserves the right to decline work that falls outside its usual range of services or that it deems unsafe or inappropriate.
The Customer is responsible for ensuring that the description of the Premises and items to be cleaned provided at the time of booking is accurate. Where the information supplied is incomplete or incorrect, the Company may adjust the price, amend the scope of Services or refuse to carry out the work.
3. Booking Process
Bookings may be made by the Customer through the Company s accepted communication channels. When submitting a booking request, the Customer must provide accurate details, including the address of the Premises, type and approximate size of areas and items to be cleaned, preferred dates and times, and any access requirements.
A booking is not confirmed until the Company issues a booking confirmation, which may include the scheduled date and time, the estimated price, and any special conditions. The Company may request additional information before confirming a booking.
Any quoted arrival time is an estimate only and may be subject to change due to traffic, weather conditions or previous jobs. The Company will use reasonable efforts to keep the Customer informed of significant delays where possible.
The Customer must ensure that an adult authorised to grant access is present at the Premises at the agreed time. If access is not available or the Technician cannot safely enter the Premises, this may be treated as a late cancellation and charges may apply.
4. Estimates and Pricing
All prices are provided in pounds sterling and are generally quoted inclusive of any applicable taxes unless otherwise stated. Price estimates are based on the information supplied by the Customer and on standard room sizes and conditions.
The Company reserves the right to revise the price if upon arrival the Technician finds that the work required is substantially different from the description provided, the areas are significantly larger than stated, there are unforeseen access issues, or the condition of the carpets or upholstery requires additional treatments or time. In such cases, the Technician will explain any changes and seek the Customer s approval before proceeding.
Minimum charges may apply per visit or per service type, as notified to the Customer at the time of booking.
5. Payments and Invoicing
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may accept various payment methods, such as card payment or bank transfer, subject to availability and any applicable conditions.
For commercial customers or regular contracts, the Company may issue invoices with payment due within an agreed period. Late payment may incur charges, interest or administrative fees in accordance with applicable UK law. The Company reserves the right to suspend or refuse further services where previous invoices remain unpaid.
The Customer agrees to pay all charges promptly and in full. Where payment is not received, the Company may take reasonable steps to recover the outstanding amount, including the use of debt collection agencies or legal proceedings, and may seek to recover associated costs where permitted by law.
6. Cancellations and Rescheduling
If the Customer needs to cancel or reschedule a booking, they must give the Company as much notice as possible using an accepted communication method. The Company may specify a minimum notice period, and cancellations made with less than this notice may incur a cancellation fee.
Where the Customer cancels or reschedules without sufficient notice, or fails to provide access to the Premises at the agreed time, the Company may charge a proportion of the quoted price or a fixed fee to cover lost time and associated costs.
The Company reserves the right to cancel or reschedule a booking due to reasons beyond its control, such as Technician illness, equipment failure, severe weather or access issues. In such cases, the Company will endeavour to offer an alternative appointment. The Company is not liable for any loss or costs incurred by the Customer as a result of such cancellation, other than a refund of any prepayments for Services not delivered.
7. Customer Obligations
The Customer is responsible for:
Providing safe and clear access to the Premises, including parking arrangements where necessary.
Ensuring that water and electricity are available at the Premises for the duration of the Services.
Removing small items, fragile objects, valuables and personal belongings from the areas to be cleaned, or clearly identifying any items that must not be moved.
Informing the Company of any known hazards, defects or special conditions at the Premises, such as loose floorboards, unstable furnishings, alarm systems, or sensitive materials.
Pointing out stains or damage of particular concern prior to the commencement of the Services.
The Customer must not request the Technician to carry out any task that is unsafe, illegal or outside the agreed scope of Services. The Company reserves the right to refuse to perform such tasks.
8. Service Standards and Limitations
The Company aims to provide Services with reasonable care and skill. However, the Customer acknowledges the following inherent limitations:
Not all stains, odours or marks can be removed, and results may vary depending on factors such as the age and type of stain, fibre composition, previous cleaning attempts and general condition.
Existing damage, wear, fading or discolouration may become more visible after cleaning and is not caused by the Services.
Shrinkage or colour changes can occur in some fabrics and materials, especially where items are not colourfast or have not been properly pre-treated or maintained. The Company will exercise care but cannot guarantee that such issues will not occur.
The Company will carry out a visual inspection and may perform tests where appropriate, but some issues may not be apparent before cleaning. The Company is not responsible for pre-existing damage or conditions that could not reasonably have been identified.
9. Liability
Nothing in these Terms and Conditions shall limit or exclude the Company s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.
Subject to the above, the Company s liability for any loss or damage arising out of or in connection with the Services shall be limited to the lower of the cost of re-performing the relevant Services or the amount actually paid by the Customer for those Services.
The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of goodwill arising from the provision of the Services.
The Customer must report any alleged damage or issues with the Services to the Company as soon as reasonably possible and in any event within a reasonable time after completion. The Customer must allow the Company a reasonable opportunity to inspect, investigate and, where appropriate, rectify the issue.
The Company is not responsible for any loss or damage arising from failure by the Customer to comply with these Terms and Conditions, including failure to follow aftercare advice or to provide accurate information about the Premises or items to be cleaned.
10. Waste Handling and Environmental Regulations
The Company will handle and dispose of any waste generated in the course of providing the Services in accordance with applicable UK waste and environmental regulations. This may include the collection and removal of limited quantities of waste water, debris lifted during cleaning, or packaging materials associated with products used.
Where significant quantities of waste are expected, or where special waste types are involved, the Company may require the Customer to arrange suitable waste disposal facilities or may charge additional fees for lawful removal and disposal. The Company will not accept responsibility for waste unrelated to the Services or for any items that the Customer fails to identify as waste or to separate in accordance with local requirements.
The Customer agrees not to request the Company to dispose of hazardous or controlled waste, including but not limited to chemicals, medical waste, sharps, asbestos, or contaminated materials, unless this has been expressly agreed in advance and appropriate arrangements have been made in compliance with the law.
11. Health and Safety
The Company will take reasonable steps to protect the health and safety of its Technicians, the Customer and other occupants of the Premises while carrying out the Services. The Customer agrees to co operate with any reasonable health and safety measures, such as keeping children and pets away from the working area and allowing adequate ventilation.
The Company may refuse or suspend the Services if it considers that the Premises present an unacceptable health or safety risk, including severe infestation, structural instability or aggressive behaviour from persons on site. In such cases, the Company may treat the visit as a cancellation and apply appropriate charges.
12. Complaints and Dispute Resolution
The Company aims to resolve any complaints about the Services promptly and fairly. If the Customer is dissatisfied, they should contact the Company as soon as possible, providing details of the issue and any relevant evidence.
The Company may arrange a follow up visit to inspect the work and determine an appropriate remedy, which may include re cleaning the affected area, offering a partial refund, or another solution at the Company s discretion. Any remedy will take account of the nature of the issue, the limitations of cleaning services and the condition of the items before cleaning.
If a dispute cannot be resolved directly, the parties may consider using alternative dispute resolution methods where appropriate, without prejudice to either party s right to pursue legal remedies through the courts.
13. Privacy and Data Protection
The Company collects and processes personal information necessary for managing bookings, delivering the Services and handling payments and communications. The Company will handle such information in accordance with applicable UK data protection laws.
The Customer agrees that the Company may retain records of the Services provided, including details of the Premises, for a reasonable period for administrative, legal and insurance purposes.
14. Changes to Terms and Conditions
The Company may update these Terms and Conditions from time to time to reflect changes in law, industry practice or the Company s operations. The current version will apply to any new booking. Where changes materially affect existing arrangements, the Company will endeavour to inform affected Customers in advance where reasonably practicable.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Company and the Customer regarding the provision of the Services and supersede any prior understandings or arrangements, whether oral or written, relating to their subject matter.